Complaints Procedure Aware4Youth

Aware4Youth strives to provide careful and respectful services. When a client or commissioning party is dissatisfied, a complaint can be submitted according to the procedure below.

1. Submitting a complaint

Complaints can be submitted in writing via:

Email: info@aware4youth.nl

The complaint preferably includes:

• Name and contact details

• Description of the complaint

• Date of the incident
  
  

2. Handling of the complaint

Aware4Youth confirms receipt of the complaint

Within 6 weeks, a substantive response follows

If necessary, this period can be extended once

3. Complaints officer

The client can receive free support from a complaints officer.

The complaints officer assists with:

formulating the complaint

seeking a solution

mediation between the client and Aware4Youth aimed at reaching a solution.

The complaints officer can be reached via:

• Name: Alexander Awadzi

• Email: klachtenfunctionaris@aware4youth.nl

• Phone: +31 6 14704673

The complaints officer operates independently of the substantive service and is not involved in handling the relevant case.

4. Disputes committee

If the complaint is not resolved to satisfaction, it can be submitted to the:

Healthcare Disputes Committee General: https://www.degeschillencommissiezorg.nl/komt-u-niet-tot-een-oplossing/

Aware4Youth is affiliated with relation number: 127394

5. Purpose of the procedure

The complaints procedure is aimed at:

careful handling

restoration of trust

improvement of services